Terms & Conditions
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the
property owner, hereby identified as customer and Number 7 Cleaning
Solutions ltd (No 7) also known as Outside Clean and its owners,
employees, and subcontractors, for the execution or services in exchange
for payment for residential or commercial external cleaning services to
include roof cleaning, steam cleaning, pressure washing, gutter clearing,
fascia, soffit and window cleaning. The services that No 7 provides to
you are subject to the following terms and we reserve the right to update
the terms and conditions any time without notice to you. You can review
the Terms and conditions by clicking on the Terms and conditions links
via our website, email communications or any other communications such as
quote or invoice links.
Authorizations:
Customer agrees to allow No 7 Ltd on the property for the purposes of
completing any of the services requested. Customer understands that the
services we offer will be completed in the time-frame given during the
quotation, sometimes due to various factors, service may run over
schedule. Due to unforeseen circumstances such as bad weather, vehicle
breakdowns or anything else out of our control, we may need to reschedule
our service to the next available business day. Customers understand that
No 7 will do their best to accommodate for a quick reschedule but we will
have to work around other scheduled customers and weather.
Risks and Releases of Liability Acknowledgement
No 7 operators are trained in the equipment used in the cleaning industry
and take extreme precautions in making sure that we do not cause harm to
your investment. No 7 uses safe techniques with the use of low pressure
steam or scrapping, however, damage can still occur to any delicate
surface due to poor maintenance, neglect to the property and or low grade
building materials. Routine maintenance per manufacturer’s
recommendations on the home’s surfaces, should be implemented by
homeowners to avoid any potential defects. Prior to cleaning the roof any
areas of concern need to be addressed by the homeowner to insure a
watertight seal. This will prevent damage from occurring. The homeowner
assumes all the risks and takes responsibility for any damage that occurs
due to improper maintenance.
On the date of service, No 7 will note any pre-existing damage and take
photos of any noted damage. If any new damage is found during the
cleaning process, No 7 will cease all cleaning efforts until the customer
can see the damage and acknowledge its existence.
Customer understands that No 7 has set procedures to ensure plant life
around the area of cleaning is protected. If any issues arise with plant
life around the area of cleaning, the company will evaluate to see if
plant life will recover or if it has been killed. No 7 will then
determine a plan of action after evaluation of plant life.
Roof Cleaning acknowledgement
Customers understand that any existing damage, cracked tiles, loose
cement or any other flaws in the roofing system may be more noticeable
and apparent during or after cleaning. No 7 operatives will take photos
where possible of any clearly visible damage prior to commencing the
works. When the roof is covered with debris, those flaws may not stand
out as much as it would be after it has been cleaned. Most of the time
those issues are pointed out to the customer during pre-inspection or
during the cleaning process but some roof tiles may have weathered and
degraded under moss and debris more than others, this may have already
caused the tile to change colour in places and lose some of its original
coating. Customer understands that No 7 staff may not find every flaw and
is not reliable if it is more noticeable after cleaning unless it is
found to be of negligence on company end. Customers understand that all
of our operators have relevant experience and knowledge, safe contractor
accredited and fully insured. Customer understands that although every
precaution and effort is taken by our experienced operatives to leave the
site clean and tidy, that some small reminiscence of the cleaning works
may become apparent after completion of service, Customer also
understands that our biocide treatment will not cause any discoloration
or damage to the roof. It will not cause any harm or damage to the
surrounding plant life, environment or wildlife. It should be noted that
our treatment is harmful to fish and therefore customers shall notify us
of any ponds, lakes, tanks etc. on the property so that we can adequately
prepare and ensure no harm is caused. Customers understand that they must
shut off all outside electrical outlets and fixtures prior to service.
Customers agree to allow No 7 to utilize their water source via outdoor
supply, which will be turned on and easily accessible on the date of
service. If on well water, or if in an area with low water pressure or
volume, the customer agrees to inform the company and will avoid using
any water dependent appliances during the cleaning service to ensure the
best possible flow rates for our cleaning service. If a customer’s water
source is not sufficient for cleaning service, they must inform the
company so we can adequately prepare.
On the Day of the Service:
Please have an outdoor water tap supply activated and accessible.
Please have all windows, vents and doors shut tightly.
Please ensure you have shut off all outside electrical outlets and
fixtures prior to arrival.
Please have all pets inside before and during cleaning.
Please clear the work areas of all items and remove all sensitive
materials from the areas being cleaned such as flags, doormats, and
vehicles. (we will do our best to assist moving plants, furniture etc. on
day of service).
Please avoid using water during the cleaning service to ensure no loss of
pressure or volume.
Please ensure you have notified any neighbours of the works so they are
aware of noise, mess etc. on the day. We will ensure that any
neighbouring property is left clean and tidy before we leave the site.
Content Release & Use
Customer agrees to allow No 7 to utilize any photos, videos, reviews or
descriptions of the property in the context of advertising for the
company. The company will use these photos, videos or descriptions
without any compensation to the customer. The media will be solely used
for advertising and training purposes. The customer agrees not to seek
punitive action in a civil court or law regarding the use of the above
media. We will not include sensitive information such as addresses or
names.
If Any Damage Occurs
NO 7 will be obligated under our terms and conditions for any damage that
was a direct result of operator error, negligence, or willful misconduct.
Damages must be discovered and reported to No 7 within 3 days of
completion of service. No 7 will be allowed 30 calendar days from the
date of written receipt to inspect the premises and have the sole option
in repairing or contracting repair to any damages that was result of
negligence.
Payment Terms
Payment is due upon completion of work unless other arrangements were
made between the customer and No 7. If a different arrangement occurs,
this will be documented and confirmed by both parties. We accept forms of
payment to include cash or bank transfer.
Acceptance of Terms
By accepting a quotation, the customer agrees to all the terms and
conditions in this agreement. You authorize No 7 to do the work as
specified on the quotation. You release our company from property damage
unless it is caused by negligence or willful misconduct. No 7 is not
responsible for damage to loose material, paint, wood, trim or windows
that was previously noted as damaged or found during the cleaning process