Privacy Policy for Outside Clean Ltd

Introduction

Outside Clean Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information that you provide to us when you use our website, outsideclean.co.uk, or when you engage with our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and address.
• Service Details: Information related to the services requested, including property details.
• Payment Information: Bank account or payment card details, if needed for service transactions.
• Technical Data: IP address, browser type, and other details collected automatically through cookies when you visit our website.

2. How We Use Your Information

We may use your personal information to:

• Provide the services requested, including scheduling, managing, and carrying out cleaning services.
• Communicate with you regarding service updates, feedback, or customer service inquiries.
• Process payments and maintain accurate records for financial transactions.
• Improve our website and services, including analyzing site usage to enhance user experience.
• Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our obligations under any service contract.
• Consent: Where you have provided consent, especially for receiving marketing materials.
• Legal compliance: To adhere to legal and regulatory requirements.
• Legitimate interests: For running our business and improving our services.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers and subcontractors involved in delivering our services.
• Financial institutions and payment processors for transactions.
• Legal or regulatory authorities if required by law.

5. Data Security

We implement security measures to protect your information from unauthorized access, alteration, or disclosure. This includes encryption, access control, and regular audits. However, please note that no internet transmission is entirely secure.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and regulatory requirements. Typically, we keep service and transaction records for up to seven years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict our processing of your data.
• Withdraw consent where we have relied on it for data processing.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

8. Cookies

Our website uses cookies to improve your experience and track website usage. You may adjust your browser settings to refuse cookies, though this may affect website functionality.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for changes. We will also notify you of significant changes via email or on our website.